Terms and Conditions

• 1-3 day programs.

A full prepayment is required to book any of our short programs lasting between 1 and 3 days.
If you choose to cancel your participation in the program for any reason within less than a month, your prepayment will not be refunded.

• Climbing Camps, Long personal programs.

A 30% deposit is required to reserve your spot. The remaining balance must be paid no later than one month before the start of the program. Cancellations made within one month before the program start are non-refundable. In such cases, we may offer the option to transfer your deposit to another program at our discretion.

You may pay for participation in the program using one of the following convenient methods:

• Invoice payment via standard bank transfer.
• Instant payment via PayPal (in this case, the total amount will be increased by 5%).
• Cash payment.

• Changes requested by the participant

Requests to change the program, dates or number of participants after booking are considered individually and depend on availability. Any additional costs caused by the change are paid by the participant.
If the requested change cannot be arranged, the original booking remains valid. If the participant then chooses to cancel, the cancellation terms stated in the Booking the program section apply.

• Cancellation by the participant

A cancellation must be sent in writing. Refunds and transfer options are governed by the conditions stated in the Booking the program section for the relevant type of program.
Failure to arrive, arriving too late to join the program or leaving after the program has started is treated as a cancellation by the participant. Unused services are not refundable.

• Changes by NewClimb

Safety considerations, including the participant’s physical condition or technical ability, may require changes to the itinerary, schedule, location or climbing objective.
The guide has final authority over all safety-related decisions. A change to the planned route or objective does not entitle the participant to a refund if the program is otherwise provided.

• Cancellation by NewClimb

If NewClimb cancels the program before it starts for reasons within our control, the participant may choose either a full refund of all payments received or the transfer of those payments to alternative dates or another program.

• Changes due to weather and unforeseen circumstances

Severe weather, unsafe mountain conditions, natural hazards, access restrictions, border closures or other circumstances beyond NewClimb’s control do not constitute cancellation by NewClimb.
In such cases, NewClimb may change the itinerary, schedule, location or climbing objective, postpone the program, or shorten or terminate it when necessary for safety. Payments are non-refundable.
At NewClimb’s discretion, some or all of the payment may be transferred to alternative dates or another program.

• Booking and Payment

Equipment availability must be confirmed in advance. To request a rental, please provide the rental dates, the equipment you need and any relevant sizes. A booking is confirmed only after we have checked availability and agreed on the rental details. Rental fees must be paid before the equipment is collected. If you cancel after the booking has been confirmed, the rental fee is non-refundable.

• Deposit and Responsibility

A refundable deposit is required for rentals outside our programs. The deposit amount depends on the equipment and is shown on the Gear Rental page. The deposit can be provided via PayPal or in cash. The deposit will be returned after the equipment is returned on time, complete and in the same condition in which it was provided, allowing for normal wear. The renter is responsible for lost, missing or damaged equipment. The cost of repair or replacement will be deducted from the deposit.

• Pick-up, Return and Extension

Pick-up and return details must be agreed in advance. Late returns will be charged as additional rental days. Extensions must be confirmed before the original return date and depend on equipment availability. All equipment and accessories must be returned together.

• Equipment Use and Responsibility

All equipment is inspected before rental. The renter should also check it when collecting it and report any visible damage or missing parts immediately. Equipment must be used only for its intended purpose and in accordance with the manufacturer’s instructions. The renter is responsible for selecting equipment suitable for their activity, experience and conditions, and for fitting and using it correctly. The equipment is used at the renter’s own risk. NewClimb is not responsible for any accident, injury, loss or damage arising from the use of rented equipment.